The Staffing Playbook Podcast, Powered by YES 2026 "The year of the Customer"
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Nov 28, 2025 Join staffing expert Geneviève Bourgeois as she unveils why 2026 will redefine client relationships in the recruitment industry. Discover the shift from volume-based staffing to true partnerships, driven by AI-enhanced recruiters who are setting new service standards. Geneviève discusses the essential commitments firms must make to build trust and improve candidate experiences. Get insights into the friction points that impact agency trust and why a focus on quality over quantity is crucial for success.
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2026 Is The Year Of The Customer
- 2026 will shift staffing from volume to customer-centric service focused on partnership and clarity.
- AI-enhanced recruiters will accelerate that shift by raising service standards across the industry.
Own Outcomes And Embed In Client Ops
- Own outcomes instead of making excuses and proactively improve funnel and retention.
- Operate inside the client's business and speak their operational language to become a profit lever.
Early-Morning Plant Tours To Fix Onboarding
- Steve described personally touring a client's plant and checking in new hires at dawn to fix onboarding friction.
- That hands-on support improved first-day experience and reduced early turnover for the client.