“Why the Year 2026 Will Be the Year of the Customer.”
If you’re in staffing or recruiting, you already feel it — 2026 is shaping up to be a completely different kind of year.
Clients want more clarity, more partnership, and a lot less chaos.
Recruiters are evolving fast.
And AI is redefining what “great service” even means.
In this upcoming episode, Geneviève Bourgeois and I break down:
🔹 The real customer expectations rolling into 2026
🔹 Why the volume-based staffing model is about to get left behind
🔹 How AI-enhanced recruiters will raise the standard across the entire industry
🔹 The top friction points that are costing agencies trust
🔹 What HR leaders say they actually want moving forward
🔹 And the three things every staffing firm must commit to in 2026
If you want to walk into the new year with a competitive edge — don’t miss this one.
🎧 Episode goes live Nov. 25 at 1:00 PM MDT
