Product Thinking
Episode 201: Enhancing Product Operations in Enterprise Software with Mark Rosenberg and Vivian Phinney
Dec 11, 2024
Mark Rosenberg, VP of Product at Workday Financials, and Vivian Phinney, Senior Product Operations Program Manager at Workday, dive into the intricacies of product operations. Mark shares insights on establishing transparent prioritization and a continuous delivery system to enhance enterprise software for over 2,000 clients. Vivian discusses her data-driven approach to improving visibility for leadership. They highlight frameworks like Playing to Win and the importance of collaboration to address the challenges of growth while delivering impactful, customer-focused solutions.
50:21
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Quick takeaways
- To establish effective product operations, organizations must align collective roles and prioritize visibility to overcome complexities in enterprise product development.
- Demonstrating value through stakeholder engagement is crucial for product operations teams to gain buy-in and showcase improvements in transparency and collaboration.
Deep dives
Understanding Product Operations
Establishing an effective product operations function within a large organization requires a strategic approach that emphasizes the right skills and mindset. The experiences shared by leaders at Workday Financials illustrate that success hinges not just on product managers but on a holistic understanding of how the entire organization can support product teams. The implementation of product operations involves recognizing the collective roles and aligning them towards common goals for improved efficiency. Leaders must prioritize listening to team members across divisions to understand their challenges and harness this feedback to create actionable solutions.
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