

Episode 201: Enhancing Product Operations in Enterprise Software with Mark Rosenberg and Vivian Phinney
56 snips Dec 11, 2024
Mark Rosenberg, VP of Product at Workday Financials, and Vivian Phinney, Senior Product Operations Program Manager at Workday, dive into the intricacies of product operations. Mark shares insights on establishing transparent prioritization and a continuous delivery system to enhance enterprise software for over 2,000 clients. Vivian discusses her data-driven approach to improving visibility for leadership. They highlight frameworks like Playing to Win and the importance of collaboration to address the challenges of growth while delivering impactful, customer-focused solutions.
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Mark's Return to Workday
- Mark Rosenberg returned to Workday after working elsewhere and observing strong product operations.
- He saw an opportunity to implement modern product operations at Workday Financials, driven by the company's growth and scale.
Frameworks for Assessment
- Mark used the "Playing to Win" framework and the TSIA model to assess Workday's product strategy.
- This evaluation revealed opportunities to improve team structure, workflows, and visibility into decision-making.
Focus on Your Team First
- Start by focusing on your own team's processes and improvements before scaling to the entire organization.
- Ensure alignment with central teams while addressing the specific needs of your division.