Balancing Standardization and Autonomy in Product Operations

Mark Rosenberg and Vivian Phinney from Workday join Melissa Perri on this episode of the Product Thinking podcast to dive into product operations. Mark, an experienced leader at Workday, shares his journey in implementing modern product operations within a large-scale organization to meet the financial product needs of over 2,000 customers. Vivian expands on how they accomplish it and her mission to reduce the cognitive load on product teams through selective standardization and streamlined data solutions—ensuring PMs can prioritize effectively and communicate clearly with leadership. Tune in to learn how Mark and Vivian tackle the challenges of growth and complexity in enterprise product development.