Why Consultative Sellers Will Survive AI (Ask Jeb)

Marcin from Warsaw, Poland, asks: What are the top sales trends shaping the future of sales? Our conversation ranged from the impact of AI to the growing importance of a consultative selling mindset in modern selling. Below, you’ll discover practical insights you can leverage to sharpen your competitive edge—regardless of what industry or region you sell into—and take advantage of these emerging trends. AI Will Power Sales Efficiency and Intelligence When we think about the future of sales, AI inevitably dominates the conversation. Whether you’re a software rep, selling capital equipment, or providing professional services, artificial intelligence is quickly transforming the salescape. Elevated EfficiencyAI will eliminate many repetitive tasks, surface the best leads, track deal progress, and remind you when a prospect stalls. At a basic level, AI can be your 24/7 virtual assistant that never forgets an appointment or misses a follow-up. Smarter Data ManagementAI will digest massive data sets, then deliver concise insights that help you identify buying signals, forecast deal closures, and spot hidden risk factors in your pipeline. Relationships Still MatterAs advanced as AI might be, it can’t replace human conversations—especially in complex or consultative sales. Ultimately, people buy from people they trust. Keep that fact front and center as you adopt AI-driven tools. They’re there to free you up for higher-value activities, not to take over your role. The Return to Humanity: Relationships Make the Difference In an age where we can automate just about anything with tech, your core differentiator will be your ability to build trust and engage deeply with clients. Human Connection Is a Competitive AdvantageIf everything can be automated or self-served, how do you stand out? By demonstrating genuine empathy, patience, and an interest in solving unique business problems. Buyers are craving human interaction that goes beyond transactional sales. Adapt to Cultural NuancesYour ability to adapt and flex to the nuance of both cultural differences between countries, regions, industries, and companies gives you a competitive edge when building trust.  In some markets, diving straight into business is a sign of respect and efficiency; in others, building rapport is crucial before any serious conversation can start. Being agile enough to flex your communication style to fit local norms is a hallmark of top-performing sales consultants. Embrace a Consultative Selling Mindset In the age of AI there is a massive shift toward consultative selling. If you’re selling complex products, services, or solutions, you can’t just pitch features and benefits anymore. To survive and thrive you must become a business advisor, diagnosing problems and developing creative and innovative solutions. Key Skills to Develop Deep Discovery Great consultants don’t leap in with a pre-packaged pitch; they ask probing questions, explore unarticulated pain points, and let clients talk. This patient approach sets you up to deliver precisely what the customer needs. Business Acumen and Technical KnowledgeIn consultative sales, you often speak with senior executives who expect you to know how business works—everything from supply chain issues to profitability metrics. If you show up unprepared, someone else with deeper business insight will get the sale. Creative, Innovative SolutionsOnce you’ve gathered the facts, your job is to co-create a roadmap. That means pulling from your experience, internal product knowledge, and general business know-how to design a solution that resonates across multiple stakeholders. This requires both IQ (to connect the dots) and EQ (to communicate the vision persuasively). Stay Curious and Keep Learning A big part of stepping into a consultative role is adopting a lifelong learning mentality. Too many sales professionals stop reading or stop trying new things once they feel confident in their current role. But the pace of change is accelerating, and complacency is dangerous. Read WidelyI personally read (or listen to) a steady stream of books. I’m an advocate of doubling up with Kindle and Audible to keep learning wherever I go. If you want to understand AI’s impact on sales more deeply, my latest book—The AI Edge—is a great place to start. Study Your Industry and MarketsKeep track of industry-specific trade journals, financial news, and market trend reports. If you’re selling in healthcare, finance, manufacturing, or nonprofits, dive deep into how those sectors operate and adapt. Role-Play and PracticeBeing a consultant means mastering the art of conversation. Role-playing different scenarios with a colleague or sales manager isn’t just for novices; it helps even seasoned pros refine their questioning techniques and adapt to complex buying committees. Transforming from “Just a Salesperson” to Trusted Advisor Problem solvers are the champions of the business world. It is crucial that you make the mindset shift needed to go from a mere “vendor” to a high-level consultant or trusted advisor. It starts with seeing yourself in that new identity. Once you do, you’ll naturally invest time into building deeper business acumen, strengthening your listening skills, and shaping creative solutions.While AI and automation will continue to reshape sales, your ability to interpret data, ask incisive questions, and connect personally with buyers will set you apart. Got a Sales Challenge? Ask Jeb! If you’re struggling with a tricky sales scenario—whether it’s prospecting woes, AI adoption, or mastering consultative conversations—I’d love to help. Go to salesgravy.com/ask, fill out the short form, and our producers will reach out to schedule you for a future Ask Jeb segment.