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The AI in Business Podcast
Transforming the Enterprise-Level Customer Experience with AI - with Jason Aubee of TechSee
May 10, 2024
23:40
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Jason Aubee, Senior VP of Sales at TechSee, discusses how visual communication can enhance customer experience in call centers. Topics include benefits of Omni Channel and Multimodal communication, AI technology for personalized interactions, and leveraging episodic memory for continual improvement.
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Quick takeaways
- Utilizing visual elements in customer interactions enhances customer experiences by providing comprehensive data and insights.
- Leveraging cognitive memory concepts like semantic and episodic memory enhances conversational AI for personalized customer solutions.
Deep dives
Evolution of Call Centers to Profit Centers
The conversation revolved around the transformation of call centers into profit centers leveraging advanced technology in engaging customers. Traditionally seen as places for complaints, call centers are now recognized as avenues for profit. The discussion highlighted how firms are struggling to effectively engage with customers despite incorporating advanced technology in customer service operations.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode