
KaiNexus: Continuous Improvement, Leadership, and More Building a Learning Organization: Leadership Practices & Human Skills that Promote Learning
Apr 11, 2022
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Psychological Safety Enables Real Learning
- Psychological safety unlocks high performance by enabling people to voice concerns and share mistakes.
- Without it, impression management silences useful input and teams miss improvement opportunities.
Cartoon Shows Silence Over Voice
- Sabrina used a cartoon of a CEO asking for approval while everyone internally objects to show silence under impression management.
- The example showed how teams fail to surface risks and miss chances to improve ideas.
Make Learning An Explicit Expectation
- Frame learning as a critical contribution and expect people to share ideas, concerns, and mistakes.
- Establish forums for problems and learnings and use coaching questions in regular meetings.
