KaiNexus: Continuous Improvement, Leadership, and More

Building a Learning Organization: Leadership Practices & Human Skills that Promote Learning

Apr 11, 2022
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INSIGHT

Psychological Safety Enables Real Learning

  • Psychological safety unlocks high performance by enabling people to voice concerns and share mistakes.
  • Without it, impression management silences useful input and teams miss improvement opportunities.
ANECDOTE

Cartoon Shows Silence Over Voice

  • Sabrina used a cartoon of a CEO asking for approval while everyone internally objects to show silence under impression management.
  • The example showed how teams fail to surface risks and miss chances to improve ideas.
ADVICE

Make Learning An Explicit Expectation

  • Frame learning as a critical contribution and expect people to share ideas, concerns, and mistakes.
  • Establish forums for problems and learnings and use coaching questions in regular meetings.
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