Game Changers with Molly Fletcher

Arthur Blank on Values-Based Leadership

Dec 10, 2020
Arthur Blank, co-founder of The Home Depot and owner of the Atlanta Falcons, shares his journey from being fired to launching successful businesses grounded in values-based leadership. He reveals how high standards and listening define his approach, and how creating purpose for associates enhances fulfillment. Arthur discusses the importance of fan-friendly pricing and innovative stadium designs to elevate the customer experience. He emphasizes philanthropy and honesty in leadership, reminding us that purpose drives true success.
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INSIGHT

Values-Driven, Informed Leadership

  • Arthur Blank leads by high values, listens deeply, and aspires to near-perfection in execution.
  • He reads associate reports out of respect and lets trained teams own decisions while he stays informed.
ANECDOTE

Fired, Then Fueled

  • Getting fired from Handy Dan in 1978 became a defining moment that spurred Arthur to co-found The Home Depot.
  • Losing his father at 14 instilled urgency to act and not postpone important work.
INSIGHT

Purpose Converts Work Into Service

  • Blank frames frontline work as solving problems or fulfilling dreams to give associates purpose.
  • Purpose transforms daily tasks into service that makes both customers and employees feel valued.
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