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Peter Lohmann's Podcast
How Donny Thompson Manages 1900 Units With 10 People
Aug 28, 2024
Donny Thompson, a seasoned Property Manager at ERA Real Solutions Realty, shares his expertise in managing a staggering 1,900 housing units with just ten staff members. He addresses the challenges of transitioning to online rent payments and the innovative communication strategies that enhance tenant satisfaction. The discussion also dives into efficiently handling low-income and Section 8 properties, utilizing tech tools for streamlined operations, and the importance of proactive maintenance. Donny emphasizes the blend of self-reliance and technology for optimizing property management.
01:04:49
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Quick takeaways
- Donny Thompson demonstrates that a lean team can effectively manage 1,900 housing units through strategic process efficiencies and technology integration.
- Transitioning to online rent payments and a no-call policy has streamlined operations, improving communication and enhancing tenant satisfaction significantly.
Deep dives
The Impact of AI on Property Management
Artificial intelligence has revolutionized the way property management tasks are executed, particularly in processing invoices. Instead of manually inputting every invoice into the system, AI can now automatically identify the correct owner and tenant for each payment based on a simple stack of invoices. This advancement has allowed property managers to dramatically reduce the amount of time spent on administrative tasks. As a result, the efficiency of managing properties has improved significantly, enabling companies to handle more units with fewer staff.
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