Donny Thompson, a seasoned Property Manager at ERA Real Solutions Realty, shares his expertise in managing a staggering 1,900 housing units with just ten staff members. He addresses the challenges of transitioning to online rent payments and the innovative communication strategies that enhance tenant satisfaction. The discussion also dives into efficiently handling low-income and Section 8 properties, utilizing tech tools for streamlined operations, and the importance of proactive maintenance. Donny emphasizes the blend of self-reliance and technology for optimizing property management.