Think Fast Talk Smart: Communication Techniques 132. Lean Into Failure: How to Make Mistakes That Work
101 snips
Mar 5, 2024 Amy Edmondson, a Harvard Business School professor and author of The Fearless Organization, discusses the nuances of failure and its role in team dynamics. She categorizes failures into basic, complex, and intelligent, emphasizing their importance for learning. Edmondson shares her own experiences with failure, urging a shift from rumination to reflection. The conversation highlights how fostering psychological safety can transform mistakes into growth opportunities, making failure a valuable part of effective communication and innovative teamwork.
AI Snips
Chapters
Books
Transcript
Episode notes
Psychological Safety Definition
- Psychological safety is a belief that candid, risky interpersonal work communication is welcome.
- It's about feeling safe to express mistakes, seek help, and voice disagreements without fear of negativity.
Framing Work Vulnerability
- Start by framing work vulnerability as necessary, like in healthcare or tech development.
- Remind people that imperfection is expected due to work complexities.
Responding to Vulnerability
- Demonstrate curiosity by asking questions and actively listening to responses.
- Respond constructively to bad news; thank people for sharing and analyze together.
