Think Fast Talk Smart: Communication Techniques
132. Lean Into Failure: How to Make Mistakes That Work
Mar 5, 2024
Amy Edmondson, a Harvard Business School professor and author of The Fearless Organization, discusses the nuances of failure and its role in team dynamics. She categorizes failures into basic, complex, and intelligent, emphasizing their importance for learning. Edmondson shares her own experiences with failure, urging a shift from rumination to reflection. The conversation highlights how fostering psychological safety can transform mistakes into growth opportunities, making failure a valuable part of effective communication and innovative teamwork.
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Quick takeaways
- Creating psychological safety through communication strategies fosters a culture of learning from failures.
- Leaders can differentiate and encourage learning from basic, complex, and intelligent failures.
Deep dives
Building Psychological Safety in Teams
Psychological safety, as discussed by Amy Edmondson, involves creating an environment where individuals feel comfortable speaking up with risky content like mistakes or disagreements without fear of negative consequences. Communication strategies to foster psychological safety include emphasizing the nature of the work, encouraging questions, and providing constructive responses. Leaders play a crucial role in acknowledging, appreciating, and normalizing failures, creating a culture where candor and learning are valued.
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