Think Fast Talk Smart: Communication Techniques

132. Lean Into Failure: How to Make Mistakes That Work

Mar 5, 2024

Amy Edmondson, a Harvard Business School professor and author of The Fearless Organization, discusses the nuances of failure and its role in team dynamics. She categorizes failures into basic, complex, and intelligent, emphasizing their importance for learning. Edmondson shares her own experiences with failure, urging a shift from rumination to reflection. The conversation highlights how fostering psychological safety can transform mistakes into growth opportunities, making failure a valuable part of effective communication and innovative teamwork.

25:34

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Episode guests

Amy C. Edmondson

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Quick takeaways

Creating psychological safety through communication strategies fosters a culture of learning from failures.

Leaders can differentiate and encourage learning from basic, complex, and intelligent failures.

Deep dives

Building Psychological Safety in Teams

Psychological safety, as discussed by Amy Edmondson, involves creating an environment where individuals feel comfortable speaking up with risky content like mistakes or disagreements without fear of negative consequences. Communication strategies to foster psychological safety include emphasizing the nature of the work, encouraging questions, and providing constructive responses. Leaders play a crucial role in acknowledging, appreciating, and normalizing failures, creating a culture where candor and learning are valued.

Understanding Different Types of Failures

02:23

Growth Through Failure

01:48

Psychological Security Through Communication

03:02

Intro

2min

Cultivating Psychological Safety

9min

Navigating Failure: From Mistakes to Learning

10min

Navigating the Emotional Landscape of Failure and Effective Communication

2min

The Essential Ingredients for Successful Communication

3min

Effective and productive teams and relationships are based on the ability to communicate safely and to fail successfully. In this episode, Amy Edmondson, a professor at Harvard Business School and author of The Right Kind of Wrong: The Science of Failing Well, shares profound insights on the different types of failure—basic, complex, and intelligent—and their implications for learning and innovation.

In her conversation with host and Strategic Communications lecturer Matt Abrahams, Edmonson opens up about her struggles with failure, highlighting the importance of moving from rumination to reflection. This episode offers listeners a comprehensive guide to fostering an environment where failure is not feared but embraced as a crucial step toward growth and success.

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