HBR IdeaCast

How Generative AI Changes Organizational Culture

126 snips
May 18, 2023
Nitin Mittal, who heads Deloitte’s global AI business, and Tsedal Neeley, a Harvard Business School professor, explore how generative AI reshapes organizational culture. They discuss the need for ethical integration and the management of employee concerns about job security. The conversation emphasizes reskilling, fostering collaboration, and maintaining transparency to build trust. Mittal and Neeley highlight the importance of cultural fluency and proactive leadership to navigate the challenges of AI adoption effectively.
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ANECDOTE

CFO's AI Dilemma

  • A CFO considered using generative AI in their call center to reduce costs.
  • This raised concerns about job displacement for disadvantaged employees.
ADVICE

Empower Employees with AI Tools

  • Provide employees with AI tools to avoid them using potentially unsafe open-source models.
  • This empowers them and protects company data.
INSIGHT

AI Responsibility Requires Cultural Responsibility

  • Generative AI cannot be magically responsible without a responsible organizational culture.
  • Accountability lies with every individual.
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