HBR IdeaCast
How to Get Better at Saying No
Jan 14, 2025
In this enlightening discussion, Dr. Sunita Sah, a Cornell professor and author of "Defy: The Power of No in a World That Demands Yes," explores the often-overlooked power of saying no. She emphasizes how societal pressures can stifle individual voices in the workplace. Dr. Sah introduces a framework for evaluating compliance versus defiance, offering strategies to assert personal values effectively. Listeners learn the importance of timing and emotional complexity when saying no, ultimately encouraging a culture of open communication and respect.
27:53
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Quick takeaways
- Learning to say no can empower individuals, enhancing their job satisfaction and encouraging a culture of open communication in organizations.
- Defiance in the workplace should be seen as a positive alignment with one's values, promoting authenticity and healthier team dynamics.
Deep dives
The Dangers of Compliance
Constant compliance in the workplace can hinder individuals from voicing concerns or accepting discomforting tasks, often leading to negative consequences. Many people feel pressured to acquiesce to authority figures or peers to avoid conflict, even in situations where they know better. Research shows a high rate of compliance persists even when individuals know the advice they follow is misleading or harmful. This tendency can perpetuate a culture where valuable perspectives are silenced, and crucial safety practices, especially in critical industries like healthcare and aviation, are compromised.
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