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The AI in Business Podcast

Scaling Generative AI in the Enterprise - with Harsh Kar of Genpact

Jan 15, 2024
31:29
Snipd AI
Harsh Kar, an enterprise leader in data and AI at Genpact, discusses the challenges and opportunities of generative AI in organizations. He explains how previously siloed enterprise functions will work in concert and offers criteria for developing data governance practices for leveraging generative AI. The podcast also explores AI's impact on the insurance industry, partnerships in gathering data, upsell opportunities, large language models, and the changing customer-business relationship.
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Podcast summary created with Snipd AI

Quick takeaways

  • New generative AI capabilities will enable previously siloed enterprise functions to work together more effectively and efficiently.
  • Developing strong data governance practices is crucial for enterprises to leverage generative AI use cases and transform entire industrial sectors.

Deep dives

Know Your Asset Workflows in AI-Enhanced Insurance

In the podcast, Hayden Kirkpatrick discusses the importance of know your asset workflows in the insurance industry. He explains that while other industries focus on knowing the customer, insurance is more concerned with knowing the asset being insured. By collecting detailed data about the asset, such as the make and model of a vehicle or the value and contents of a home, insurance companies can streamline workflows, minimize risk, and offer more precise pricing solutions to customers. This requires strong partnerships with data providers like car manufacturers or home appliance companies to access and verify asset information. The goal is to move toward a platform-level insurer that integrates with assets, delivers personalized preventive services, and ultimately keeps customers safer.

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