5min chapter

The AI in Business Podcast cover image

Scaling Generative AI in the Enterprise - with Harsh Kar of Genpact

The AI in Business Podcast

CHAPTER

AI and the Changing Customer-Business Relationship

This chapter explores how the rise of AI is transforming the relationship between customers and businesses, with a focus on chatbots as the primary source of information for customers, the role of transparency in pricing changes, and the overall enhancement of customer experience.

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