Transitioning from Founder to Leader

The journey from operating as a hands-on founder to a strategic leader involved significant changes in operational structure and delegation. Initially, Sam Palaro managed all client interactions and services personally, which limited his ability to scale. However, by recognizing the need for better processes, he developed Standard Operating Procedures (SOPs) that structured how tasks were assigned and executed. This shift enabled him to hire a team that could manage client relationships independently, thereby allowing him the freedom to focus on growth and strategic direction.