The Home Service Expert Podcast Secrets to Service Champions’ $500M Success with Leland Smith
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Aug 27, 2024 Leland Smith, founder of Service Champions Heating & Air Conditioning, shares insights from his journey leading a successful HVAC company. He discusses the significance of high-quality service and strategic recruitment in enhancing customer satisfaction. Smith emphasizes the 'Happy Money Promise' to build trust and loyalty with clients. He also explores crucial areas like employee training, marketing communication, and lifelong learning, highlighting how these elements contribute to consistent profitability and a thriving workplace culture.
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Premium Price, Better Pay, Quality Work
- Service Champions decided to be the most expensive but pay employees better than anyone else.
- They focused on exceptionally high quality work, never cutting corners, which customers valued.
Always Offer Additional Services
- Always offer additional services like water heaters, ducts, and insulation on every call.
- Customers rarely ask for extras, so you must present them to generate more sales.
Daily Training Boosts Revenue
- Conduct daily focused training sessions to improve revenue generation skills.
- Training converts leads into money and boosts both employee and company success.