Volunteer Nation
104. The WOW! Volunteer Experience
Apr 4, 2024
Tobi Johnson, a volunteer management expert, discusses the importance of creating a 'WOW' volunteer experience: Warm, Optimistic, and Well-designed. She shares personal stories and tips on providing exceptional service to volunteers, emphasizing the impact of well-run programs and emotional support to foster positivity and engagement.
21:26
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Quick takeaways
- Creating a warm volunteer experience involves making volunteers feel welcomed, valued, and respected within the organization.
- Fostering optimism among volunteers by promoting achievable goals and maintaining a positive team dynamic is crucial for enhancing engagement and fulfillment.
Deep dives
Creating a Warm Volunteer Experience
Volunteers crave a warm experience where they feel welcomed, valued, and appreciated. Ensuring that volunteers feel like they belong, have a meaningful role to play, and that their opinions are respected contributes to a warm volunteer experience. By recognizing volunteers emotionally and making them feel like integral team members, organizations can enhance the volunteer journey, leading to a more engaging and fulfilling experience.
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