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104. The WOW! Volunteer Experience

Volunteer Nation

CHAPTER

Fostering Positivity and Optimism in Nonprofit Service

The chapter emphasizes the importance of maintaining a positive outlook in direct service roles within nonprofits, encouraging professionals to avoid being overwhelmed by client trauma. It also discusses the significance of optimism in creating a rewarding volunteer experience that drives meaningful change, drawing parallels to customer service principles for enhancing volunteer engagement.

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