People Managing People WTF! Who to Fault! (with Matt Gould from HTI Institute)
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Jan 29, 2020 Matt Gould, co-founder of the HTI Institute, shares insights on frustration in project management, effective leadership, and shifting mindset from blaming to problem-solving. They discuss the concept of 'What Comes Next' to move past unexpected situations and emphasize the importance of taking responsibility, learning from setbacks, and expressing gratitude.
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Shift From WTF To So-What-Now
- WTF moments are normal reactions to unexpected setbacks and often necessary to process emotion.
- The key shift is from WTF (react) to SWN (so what now) to focus on solving the problem.
Pause And Ask What's Needed Now
- Pause immediately when emotions spike and ask, "What's needed now?".
- Focus on controllable next actions rather than rehashing the past.
Colossal Retail Sale Train-Wreck
- A car-retail sale was a "colossal train wreck" because staff weren't trained and advertising missed the mark.
- The GM's rant added no value; the team already knew the result and needed a plan forward.