2 BFCM Offers That Crush For This Expert (And How They're Switching It Up This Year) #614
Sep 19, 2023
auto_awesome
Learn how to optimize your Black Friday offers and convert non-purchasers into customers. Discover strategies for running successful Black Friday Cyber Monday offers, the importance of open rates and click rates in email marketing, and managing inbox overload. The speaker also mentions the sponsors of the podcast: Privy and Triple Whale.
Tailoring offers to different customer segments can maximize conversions and cater to unique preferences.
Converting email subscribers into customers during BFCM can be achieved through compelling deals and timely bulk offers.
Deep dives
Differentiating Offers for Different Customer Segments
In this podcast episode, the hosts discuss the importance of tailoring offers to different customer segments. They highlight a case study of a brand called Socket that sells koozies for coffee and other drinks. During the BFCM season, Socket runs two different offers: a bulk offer for existing customers who are super fans and buy in large quantities, and a BOGO 50 offer for newer customers or non-purchasers who may be hesitant to buy in bulk. By segmenting their offers, Socket aims to maximize conversions and cater to the unique preferences of different customer groups.
Maximizing Acquisitions and Second Purchases
The podcast episode delves into the concept of acquisition and the importance of converting email subscribers into customers. The hosts emphasize the need to recognize that not all subscribers have made a purchase and that it is essential to target this group to drive conversions. They discuss the strategy of Socket, which experiences a large number of non-purchasers on their email list. Socket leverages the BFCM season to convert these non-purchasers into customers by offering compelling deals such as bulk discounts and BOGO offers. They also introduce the idea of triggering a bulk offer eight days after a purchase, capitalizing on the customer's heightened interest in the brand and product.
The Role of Open Rates and Click Rates in Email Marketing
The hosts engage in a conversation about the significance of open rates and click rates in email marketing. While recognizing that open rates are a strong indicator of the established relationship between customers and brands, they stress the importance of combining this metric with click rates. Click rates provide valuable insights into customers' engagement with emails and the effectiveness of offers. The hosts also share their thoughts on strike a balance between providing value through content emails and avoiding email fatigue by constantly offering discounts. They suggest experimenting with content-focused emails that incorporate sale elements at the bottom, ensuring a diverse range of email content during the BFCM season.
To have an amazing Black Friday, you need to nail your offers. Which is why understanding what your audience really cares about is suuuuper important. And on this episode of Ecommerce Marketing School, Jess Bachman, who runs ecommerce agency, Fireteam, is sharing the exact offers they're running for one brand this holiday season (and why). Plus, he shares how they're getting customers to buy more than once this holiday season.