In today's episode of the Second in Command podcast, Cameron is joined by Brad Stevens, Founder and CEO of Outsource Access, a fully managed outsourcing and virtual services firm.
During the conversation, you'll discover an innovative approach to tackling one of the biggest challenges faced by businesses today: balancing operational growth with employee satisfaction. Brad shares a unique strategy that blends global talent with local teams, creating an unexpected synergy that drives efficiency and builds loyalty.
You'll hear about the common misconceptions surrounding this approach, shedding light on why some attempts falter and others flourish. By focusing on collaboration, clear communication, and meticulous process documentation, companies can integrate new team members seamlessly into their operations.
This episode also highlights the importance of staying ahead in a rapidly changing business landscape. With technological advances and globalization reshaping the workforce, adopting forward-thinking solutions is no longer optional — it’s essential. Discover how embracing this mindset can transform the way your business operates and position it for long-term success.
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Enjoy!
In This Episode You'll Learn:
- The various roles Outsource Access fills, such as customer service, operations, HR, recruiting, CRM administration, and bookkeeping. (10:01)
- The importance of documenting processes and creating detailed playbooks for clients. (13:34)
- The Outsource Access onboarding process and the role of strategic advisors in ensuring client success. (14:40)
- The cost savings of hiring senior talent from the Philippines compared to the US. (21:12)
- And much more...
Resources:
Connect with Brad: Website | LinkedIn
Connect with Cameron: Website | LinkedIn
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