Nature Podcast cover image

Nature Podcast

Racist ratings linger in five-star systems — a thumbs up could fix that

Feb 19, 2025
Lauren Rivera, a Kellogg School of Management researcher, dives into how a simple switch from five-star ratings to a thumbs up/thumbs down system can eliminate racial bias in job evaluations on online platforms. She discusses a study of nearly 70,000 ratings, revealing how complex systems can perpetuate discrimination. Rivera also emphasizes the broader implications for equity in hiring practices, while the podcast touches on quirky topics like cockatoos’ gourmet tastes and historical climate research from Transylvania.
31:45

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • Switching from a five-star rating to a thumbs up/thumbs down system can significantly reduce racial discrimination in online evaluations.
  • The implementation of simplified ratings raises concerns about worker motivation and potential impacts on engagement that require further research.

Deep dives

Impact of Rating System Changes on Racial Discrimination

Changing the rating system from a five-star scale to a thumbs up/thumbs down approach can effectively reduce racial discrimination in online performance evaluations. A study revealed that under the five-star system, workers classified as non-white received lower average ratings compared to their white counterparts, leading to discrepancies in pay. However, when the rating system was simplified to binary ratings, these disparities disappeared, resulting in equal average feedback regardless of race. This indicates that the nature of the rating system significantly influences users' biases and perceptions during the evaluation process.

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode