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Lauren Rivera

Kellogg School of Management researcher providing commentary on Botello's study on rating systems and racial discrimination.

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Feb 19, 2025 • 32min

Racist ratings linger in five-star systems — a thumbs up could fix that

Lauren Rivera, a Kellogg School of Management researcher, dives into how a simple switch from five-star ratings to a thumbs up/thumbs down system can eliminate racial bias in job evaluations on online platforms. She discusses a study of nearly 70,000 ratings, revealing how complex systems can perpetuate discrimination. Rivera also emphasizes the broader implications for equity in hiring practices, while the podcast touches on quirky topics like cockatoos’ gourmet tastes and historical climate research from Transylvania.