Decoder with Nilay Patel Land of the Giants: Delivery Wars
Jul 6, 2021
Delivery apps are reshaping the restaurant industry, creating complex relationships between owners and services. A deep dive into DoorDash's origins reveals insight into a billion-dollar marketplace. Listeners hear personal stories that emphasize the tug-of-war between convenience and supporting local eateries. The evolution of bagel shops into modern delivery hubs showcases the clash of tradition and technology. The rising commission fees from third-party delivery apps unveil financial strains for restaurant owners, sparking discussions about the future of food delivery.
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The Flyer
- Amadel Yakhbar and his wife found a flyer in their takeout order.
- The flyer urged customers to order directly from restaurants to avoid app commission fees.
Giants in the Making
- Delivery apps are becoming giants, mirroring the growth of tech companies like Amazon and Google.
- They pursue disruption and convenience, impacting restaurants, the gig economy, and our food culture.
From Frozen Meals to Fancy Burgers
- In 2010, Gray Chapman relied on frozen meals due to limited delivery options.
- Zifty, a local delivery app in Atlanta, expanded her food choices beyond pizza and Chinese.