Land of the Giants: Delivery Wars
Decoder with Nilay Patel
00:00
The Delivery Dilemma: Navigating Third-Party Challenges
This chapter explores the impact of third-party delivery apps on restaurant owners during the pandemic, detailing the heavy commission fees and unexpected charges they face. It features personal accounts of restaurant owners grappling with these financial strains while attempting to adapt their business models amidst evolving customer service challenges. The discussion raises critical questions about transparency, sustainability, and the future of food delivery in the restaurant industry.
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