Private Club Radio Show
271: Rising through the Club Ranks: Tom Wallace's Story
Jun 13, 2023
Award-winning manager Tom Wallace shares his journey from shining shoes at a country club to GM at Oakmont CC. Topics include holistic human capital, creating an employer of choice culture, stay interviews, member relationships, and value beyond dues.
49:53
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Quick takeaways
- Importance of creating an 'employer of choice' culture through stay interviews and feedback for success in the club industry.
- Value of strategic planning, good governance, and regular dues adjustments for club management and thriving in the evolving industry landscape.
Deep dives
Tom Wallace's Journey in the Club World
Tom Wallace's journey into the club world started with a pivotal life decision made by his father at a young age, leading him into various roles within the club space. From shining shoes to becoming an award-winning manager, Tom's progression showcased strong leadership skills and a dedication to building high-performing teams. His experience at different clubs, including Oakmont and Mediterra, highlighted his adaptability and success in turning around challenging situations.
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