From wiping down ballroom walls as a kid to leading a thriving club community in the Lowcountry—Eric Bischofberger’s journey has come full circle.In this episode, I sat down with Eric Bischofberger, CCM, General Manager & COO at Hampton Hall Club, to talk about what it’s really like to grow up around the private club world… and then choose to build a career in it yourself.We dive into what it means to follow in your father’s footsteps, not out of obligation but out of deep respect and purpose. Eric shares how those early memories shaped his mindset, and how he’s developed his own style of leadership, rooted in persistence, humility, and long term perspective.We also cover– How a few key failures taught him more than any certification ever could – What it means to lead in a residential community, not just a clubhouse – Why “making it” in this industry often comes down to showing up, over and over again Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

Melissa Hansen, Director of Membership & Marketing at The Club at Olde Cypress, shares her expertise in humanizing club brands. She discusses the importance of crafting messaging that reflects a club's true personality and integrating AI tools without losing the human touch. Hansen highlights the need for seamless communication and operations to enhance the member experience, as well as the power of internal storytelling. Her insights offer valuable strategies to foster genuine connections and adapt to the evolving landscape of private clubs.

his one’s a blast.Jenna Jardin is the kind of leader who’s juggling everything—membership, events, communications, and full-tilt programming—at one of the most active and unique private clubs in the country: Beacon Hill Club.There’s no golf and no downtime. Just a massive outdoor rink, hundreds hockey players, an iconic winter recital, curling nights, teen trips, family dinners, a beautiful club house and a member experience that runs year-round.Jenna joined the club in the middle of the pandemic, coming straight from the world of NYC hotel sales—and has since helped shape Beacon Hill into a place where members aren’t just participating... they’re showing up, staying late, and asking what’s next.In this episode, we dig into:How to run a high-energy club without relying on golf or courtsThe importance of smart programming and even smarter communicationJenna’s transition from hard sales to community-buildingWhat it takes to design events people actually want to attendAnd how Beacon Hill’s team culture helps them pull it all offThis isn’t your traditional club model. And that’s what makes it so good. Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

What happens when the turnout is low, the plan isn’t working, and canceling the event feels like the easiest option?If you’re Chef Andrew Haapala, you pivot. You turn the dining room into a chef’s table. You bring the members into the kitchen. And you make it an experience they’ll never forget.In this episode, Andrew, Executive Chef at The Country Club of Virginia, shares how one slow night became an unexpected win—not just for the members, but for his team.We talk about:How creative thinking turns a problem into an opportunityWhy showing up for the few can mean more than serving the manyThe importance of having a team that’s ready to adapt on the flyWhat leadership looks like behind the line—especially when plans changeAndrew’s leadership style is thoughtful, real, and rooted in trust. This episode is a great listen for chefs, F&B pros, and any club leader who knows that the best experiences sometimes come from the least expected moments. Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

Greg Surine, the Communications & Engagement Director at Shelter Harbor Golf Club, brings a unique blend of creativity from his diverse background in radio and entertainment. He discusses how storytelling has transformed club communications, detailing the impressive 73 Net Promoter Score achieved at his club. Surine shares insights on launching a club magazine to enhance member engagement, and reveals behind-the-scenes lessons from his time with Conan O’Brien that apply to building meaningful connections in club culture.

Some clubs operate year-round. Others? They pack a full year’s worth of hospitality into just six months—and that’s exactly what happens at Cedar Creek Club, where Hannah Bradford helps lead the charge.Hannah didn’t take the traditional path into private clubs. With a background in sports science and hospitality, she found herself in membership services before taking a leap to join one of the most fast-paced, seasonal clubs in the industry. Cedar Creek isn’t just a club—it’s a tight-knit, summer camp-style community where members return year after year, expecting nothing less than perfection.We dive into:*How she transitioned into private clubs and what drew her to Cedar Creek.*The unique challenges of running a seasonal club with a short, high-energy window.*Keeping members engaged even when the club is closed for half the year.*Why Cedar Creek feels more like “adult summer camp” than a traditional private club.*What she’s learned about leadership, team culture, and making every moment count.Hannah brings enthusiasm, adaptability, and a true passion for hospitality, and this conversation is full of insights on seasonal operations, member engagement, and career growth in private clubs. Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

When Rachel Brown stepped into her role as Membership & Marketing Director at Evansville Country Club, she was ready to hit the ground running. What she didn’t expect? The world shutting down two weeks later.Instead of waiting it out, Rachel and her team got creative—launching weekly videos, virtual content, and new ways to engage members even when they couldn’t be at the club. Fast forward to today, and she’s transformed how Evansville CC connects with its members, blending storytelling, digital engagement, and old-school hospitality into a modern membership experience.In this episode, we dive into:Her transition from Disney Cruises to private clubs—and what she brought with her.The power of video and digital content in keeping members engaged.How Evansville CC handled a multi-million dollar renovation while growing a younger demographic.Why storytelling is the most underrated tool in club marketing.Her approach to making club communication more fun, engaging, and personal.Rachel is a master at making members feel connected, and her insights on marketing, branding, and hospitality are a must-hear for anyone looking to bring fresh energy to their club. Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

Some people are great chefs. Some are great leaders. Matt Gilbert is both.As the Executive Chef at Medinah Country Club, Matt isn’t just running one of the most well-known kitchens in private clubs—he’s leading a team, creating unforgettable dining experiences, and setting a new standard for club cuisine.But beyond the accolades, the high-pressure events, and the five-star menus, Matt is just a genuinely great person. He leads with humility, passion, and a deep respect for his team, knowing that the best food comes from a kitchen where people feel valued.In this episode, we talk about:*How he went from fine dining and Michelin-starred restaurants to private clubs.*What it really takes to run a high-volume, high-expectation club kitchen.*The biggest lessons he’s learned about leadership, teamwork, and keeping a cool head under pressure.*How Medinah balances tradition with innovation in its food & beverage program.Matt is the kind of leader who gives credit before he takes it and builds people up while delivering world-class experiences. If you’ve ever wondered what it takes to run an elite club kitchen—or just want to hear from one of the best in the business—this is an episode you won’t want to miss. Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

This episode focuses on how emotional intelligence can redefine leadership within club management. Geoff Piva shares his personal journey and insights on navigating crises, the importance of mentorship, maintaining work-life balance, and leading with empathy. • Exploring the role of emotional intelligence in club management • Lessons learned during the COVID-19 crisis • Transforming Needham Golf Club through innovation and member engagement • The impact of mentorship on professional growth • Finding work-life balance in a demanding environment • Emphasizing the importance of empathy and communication in leadership • Adopting stoicism to guide leadership practices Geoff Piva encourages listeners to strive for 1% improvement every day in their personal and professional lives. Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

Andrew Streffs shares his journey from restaurants to private clubs and emphasizes the importance of personalization in enhancing member experiences. He discusses the balance between tradition and innovation in club management while providing insights on building a strong culture and engaging members during renovations. • Discussing Andrew's journey in hospitality • Importance of personalized service in clubs • Emphasizing relationship building with members • Navigating challenges of club management • Balancing tradition and renovations in a historic club • Engaging members in decision-making processes • The role of trust and communication in club culture • Creating a strong team dynamic among staff • Advice for transitioning to club management Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin