Greg Schwartz, CEO of Tomo and former Zillow president, talks about cold showers, durable agent models, portal traffic illusions, and the birth of Tomo in Tokyo. They discuss the importance of making mistakes quickly, the need for customer-centric approaches in real estate, and the challenges of building a mortgage company with innovative solutions.
Swimming in the morning energizes Greg Schwartz, enhancing his cognitive focus and productivity, highlighting the importance of starting the day positively.
Tomo's commitment to high-quality AI-driven mortgage solutions and predictive customer service differentiates the brand, focusing on price, speed, and simplicity to drive continuous growth in the market.
Deep dives
Greg Schwartz's Morning Routine and Swimming Habit
Greg Schwartz, CEO of Tomo, starts his day by swimming, a lifelong passion that energizes him and enhances his cognitive focus. He swims laps in the morning, reflecting on how swimming positively impacts his energy flow for the entire day, making him more productive and mentally sharp. This routine, along with cooking breakfast for his kids, highlights his commitment to starting the day on a positive note.
Greg Schwartz's Journey in Real Estate
Greg Schwartz's extensive experience in real estate spans over 15 years, from his early days at Zillow to his current role at Tomo. His tenure at Zillow saw significant growth as he navigated challenges and changes in the industry. Starting with a smaller team at Zillow to eventually overseeing thousands of employees as the President, his journey highlights his evolution from a young professional to a seasoned veteran in the real estate sector.
Transition to Tomo and the Inspiration Behind the Brand
The creation of Tomo stemmed from a transformative moment experienced by Greg in Tokyo, where he encountered the concept of Omotenashi, Japanese service anticipating customer needs. This experience sparked the idea of embedding a similar commitment in Tomo's ethos, focusing on predictive customer service. The brand ethos prioritizes high-quality AI-driven mortgage solutions aimed at providing efficient, real-time mortgage processes with the highest customer satisfaction.
Insight on Market Growth and Business Strategy at Tomo
With a sharp focus on price, speed, and simplicity, Tomo has demonstrated continuous growth despite market challenges in the real estate and mortgage space. Greg emphasizes the importance of understanding customers' needs and delivering a seamless, cost-effective mortgage experience. By fostering durable relationships and prioritizing high-quality approvals, Tomo aims to maintain its exceptional customer service and drive continuous growth in the market.
Greg Schwartz, CEO of Tomo and former Zillow president, and I discuss cold showers, the durable real estate agent model, what's changing fast and slow, turning the lights off, why portal traffic isn't real, the birth of Tomo on a train platform in Tokyo, making mistakes quickly, and Greg's goat expertise.
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