NN/g UX Podcast 32. Conducting Research with Employees (feat. Angie Li, UXMC, Senior Manager of Product Design at Asurion)
Sep 8, 2023
Angie Li, Senior Manager of Product Design at Asurion, discusses the challenges and benefits of conducting research with internal employees. She emphasizes the importance of building rapport, managing logistics, and involving employees in the research process. Additionally, she highlights the significance of piloting usability tests, building rapport with participants and making connections.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 2min
Working on Designing Internal Tools for Frontline Agents
01:43 • 3min
Using Generative AI to Assist Frontline Agents
05:00 • 6min
Conducting Research with Internal Employees
11:26 • 25min
Conducting Usability Tests and Building Rapport with Participants
35:58 • 4min
Finding the Right Balance and Making Connections
39:36 • 4min