Working on Designing Internal Tools for Frontline Agents

Research with employees might sound easy in theory: you work in the same company as the people you need to observe or interview, and you might not even need to pay them for input. However, there's a bit more to it than meets the eye. In this episode, we feature UX Master Certified Angie Li, and she discusses what has helped her organize and run successful research with internal team members.

Learn more about Angie Li

NN/g Articles & Training Courses

• Employees as Usability-Test Participants (free article)
• Structuring Intranet Discovery & Design Research (free article)
• Ethnographic User Research (full-day/2 half-day UXC course)
• User Interviews (full-day/2 half-day UXC course)
• Usability Testing (full-day/2 half-day UXC course)