Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10
Introduction
00:00 • 2min
What Is the Differentiator Experience?
02:07 • 3min
How to Stand Out in a Crowdsourced Environment?
05:02 • 2min
The Importance of Employee Engagement
07:03 • 4min
Strategy to Stand Out in the Marketplace
10:40 • 4min
What's the Biggest Myth in Marketing?
14:30 • 2min
Do You Have Any Mistakes Learned From Exceeding Expectations?
16:36 • 2min
The Gaps in Customer Experience and Client Experience
18:14 • 2min
How to Create a Culture of Excellence in Customer Service
19:57 • 3min
What's Your Next Goldfish Book?
23:23 • 3min