10 Keys to Creating a Differentiated Experience – Stan Phelps
Tech Marketing Trends
00:00
Do You Have Any Mistakes Learned From Exceeding Expectations?
A lot of times people think that doing the little extra is always about something kind of a value that you give. But what I found when I look through over a thousand examples is that there's added value. And unless you're giving something that's unique and signature to you as a business, then sometimes that little extra can be wasted. So successful companies do exceed expectations are good to do that on a regular basis so definitely so interesting.
Transcript
Play full episode
