Gain Grow Retain How Monday.com Scales CS
Aug 1, 2022
In this episode, Cassie Vaughn and Ruchita De from Monday.com discuss the role of customer change management in scaling and increasing customer retention. They also talk about fitness routines, Sunday activities, finding balance in QBRs, and the evolution of business reviews and customer segmentation.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 2min
Sunday Morning Routines, Greek Pastries, and Staying Active
02:03 • 2min
Personal Fitness Routines and Preferences
04:31 • 2min
Sunday routines and activities
06:21 • 11min
Finding the Balance in QBRs and Measuring Success
17:02 • 2min
Streamlining Business Reviews and Customer Segmentation
19:10 • 28min