Ruchita De
Enterprise Team Manager, CS at Monday.com
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Aug 1, 2022 • 48min
How Monday.com Scales CS
In this episode, Cassie Vaughn and Ruchita De from Monday.com discuss the role of customer change management in scaling and increasing customer retention. They also talk about fitness routines, Sunday activities, finding balance in QBRs, and the evolution of business reviews and customer segmentation.
