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28min chapter
How Monday.com Scales CS
Gain Grow Retain
Streamlining Business Reviews and Customer Segmentation
The speakers discuss the evolution of business reviews and the importance of customer segmentation in customer success management. They highlight the need for efficient data gathering and setting goals for business reviews. They also emphasize the importance of continuously analyzing and adjusting customer segmentation strategies.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode