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Deployed: The AI Product Podcast
Building Box's AI Platform: Enterprise Lessons in Scaling LLMs | Ben Kus, CTO of Box
Feb 20, 2025
Ben Kus, CTO of Box, leads their AI initiatives by integrating secure and scalable AI solutions into enterprise content management. He discusses the transformative potential of generative AI, sharing how Box navigated the shift from skepticism to enthusiasm among customers. Ben emphasizes the importance of collaboration in AI implementation and maintaining strict quality standards while ensuring data security. He also highlights the evolving expectations within enterprises and the need for adaptive engineering teams to stay ahead in the rapidly evolving AI landscape.
44:15
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Quick takeaways
- The integration of agentic AI into enterprises revolutionizes how unstructured data is processed, enhancing efficiency and workflow management.
- Generative AI empowers organizations like Box to provide users with actionable insights from vast unstructured content, transforming operations significantly.
Deep dives
Understanding Agentic AI
The evolution of agentic AI signifies a shift in how enterprises process unstructured data, such as documents and contracts. Initially, businesses sought ways to utilize AI for efficiency—reducing the time it takes to analyze documents. However, the realization that AI can further enhance workflows emerged; for instance, agents can autonomously analyze a set of documents and provide structured summaries, alleviating the need for manual review. This evolution emphasizes that agentic AI not only speeds up processes but can fundamentally change how businesses interact with their data.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode