AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Mary Ellen Coyne, the CEO of J. McLaughlin, discusses the brand's successful transformation and growth. Since joining the company in 2016, Coyne has focused on elevating the product, presentation, and process. This has resulted in a significant impact on the brand's growth, with 173 stores and roughly 850 employees. Coyne also highlights the importance of customer relationships and the brand's commitment to making customers, not just sales. With a focus on customer acquisition and loyalty, the brand's success lies in its consistent delivery of high-quality products and exceptional customer service.