19min chapter

The Glossy Podcast cover image

J.McLaughlin CEO Mary Ellen Coyne on achieving high AOV, high LTV and high margins

The Glossy Podcast

CHAPTER

Customer Relationships and Store Closures

In this chapter, they discuss the importance of customer relationships at J. McLaughlin, emphasizing that their focus is on making a customer rather than just a one-time sale. They highlight the value of getting to know customers and creating a positive experience that will encourage them to return. They also touch on the impact of store closures during the pandemic and how their e-commerce business thrived while customers continued to support their stores.

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