The Greg McKeown Podcast 80. What's Essential: Crucial Conversations with Joseph Grenny
12 snips
Dec 6, 2021 
Joseph Grenny, co-author of the bestselling book, Crucial Conversations, joins to discuss the art of impactful communication. He highlights why silence can be detrimental, urging listeners to recognize the high cost of avoidance. Throughout the talk, Grenny offers strategies to make tough discussions safer and more effective. He delves into the complexities of misunderstandings and emphasizes the importance of fostering trust in challenging conversations. With personal anecdotes, he illustrates how honesty can coexist with relationship preservation.
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The Cost of Silence
- There's no upside to avoiding crucial conversations.
- Silence in organizations often leads to underperformance and even disasters, as seen in the wrong-site surgery example.
Silence Over Violence
- The biggest communication error is silence, not violence.
- People often talk loudly about the wrong things, avoiding truly crucial conversations.
The Incompetence Study
- Joseph Grenny discusses a study where 96% of respondents worked with someone incompetent.
- Despite this, most hadn't addressed the issue directly, highlighting the pervasiveness of avoiding crucial conversations.
