Emotion At Work Episode 70 - Emotion at Work in Remote and Hybrid Leadership
Mar 13, 2024
In this engaging discussion, Emma Wall, Practice Manager in Derby, shares her rich experience in leading primary care through the emotional turmoil of remote and hybrid work. She highlights the strain of meeting patient demands while managing personal emotions and team dynamics. Emma offers insights on resilience and adaptability, explains the necessity of clear communication, and emphasizes the power of emotional intelligence tools like Myers-Briggs. Her practical tips for remote leadership stress the importance of over-communication and fostering team engagement.
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Primary Care Is Emotionally Intense
- Emma describes primary care as emotionally intense because patients arrive unwell or emotionally charged.
- She says being a practice manager demands diverse skills and constant adaptation from day to day.
Thrown Into Remote Work Overnight
- Emma recounts being asked to work from home overnight and running phone meetings from a tea room.
- She used silence on calls to prompt others to speak and fill the gaps during rapid change.
Triage Information And Act Fast
- Do triage and skim-read incoming guidance to prioritise urgent actions during fast-moving crises.
- Do involve partners and the wider leadership quickly to agree priorities when many agencies request changes.
