Learning from Mistakes and Pandemic Opportunities

Emma reflects on mistakes, lessons learned during the pandemic, and how rapid change enabled process improvements in practice management.

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Episode notes

During this episode my guest today is Emma Wall, Practice Manager at a large General Practice in Derby. We take a deep dive into the challenges faced in leadership during remote and hybrid work environments, particularly focusing on emotions at work.

Primary care is a hugely challenging setting from an emotion perspective. Patients are unwell and/or emotionally charged already, so their ability to regulate their emotions is inhibited. Those providing primary care are often over stretched. Those that are there to help the patients and those providing the care are then contending with regulating their own emotions as well as the emotions of all those around them.

Our conversation touches on various aspects such as resilience, adaptability, communication strategies and understanding yourself better through tools like Myers-Briggs tests and Clifton's strengths finder. We discuss the importance of clear communication, setting expectations, engaging individuals before tasks, and being mindful of team dynamics.

Emotional labour and emotion work are subjects we have covered in episodes 2, 25, 26 and 27 as well as the special edition of episode 37. If you are after more on emotional labour listen to those podcasts next, links below.

Links

Emma Wall LinkedIn - https://www.linkedin.com/in/emmawallwriter/

Book - Emotions Revealed by Paul Ekman - Emotions Revealed By Paul Ekman | Used | 9780805083392 | World of Books (wob.com)

Myers-Briggs personality test - Myers-Briggs Type Indicator® (MBTI®) | Official Myers Briggs Personality Test (themyersbriggs.com)

16 Personalities website - Free Personality Test | 16Personalities

Big Five personality test - Free Big Five Personality Test - Accurate scores of your personality traits (truity.com)

How to start a Movement TED Talk by Derek Sivers - Derek Sivers: How to start a movement | TED Talk

Simon Sinek TED Talk - Simon Sinek: How great leaders inspire action | TED Talk

The Clifton Strengths personality assessment on Gallup - Clifton Strengths Online Talent Assessment | EN - Gallup

Emotional Wellbeing in the Workplace report

Go to “Research & Analysis”

Download the report, “Emotional Wellbeing in the Workplace”.