HR Leaders What New AI Skills Every HR Leaders Needs in 2025
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Feb 14, 2025 Stuart Martin, HR Executive at Lloyds Banking Group, discusses the transformative impact of generative AI on HR operations. He emphasizes the need for HR to adapt outdated models, focusing on new skills like prompt engineering. Stuart highlights how AI is not just about automation but enhancing creativity and collaboration among employees. He shares insights on deploying AI across 65,000 employees and stresses the importance of balancing technology with human empathy in the workplace.
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Generative AI's Impact on Work
- Generative AI will transform work by taking over tasks previously done by humans.
- This pushes humans towards creativity, collaboration, and innovation, areas where AI is weak.
Reimagine Work
- Reimagine work processes with generative AI's help.
- Don't just tweak existing models; rethink how, where, and why work is done.
Lloyds Bank's AI-Powered Contact Center
- Lloyds Bank is using generative AI to handle 80% of colleague queries.
- They're building empathetic triage capabilities and personalized workflows for complex issues.