E170 'Enhancing Call Centre Efficiency with AI' with Ardanis' Stefan Goor and JC Durbin

Today's guests are Stefan Goor, Group CIO and JC Durbin, Head of AI Innovation at Ardanis. As a finalist for the Best Application of AI in an SME and Consumer/Customer Service categories at the upcoming 2024 AI Awards, Ardanis offers a compelling narrative of how AI can transform business processes and customer interactions within the call centre industry. Topics include: 0:00 How Ardanis are delivering customized, transparent & continuous value solutions

3:27 Their customized approach aligning solutions to each client’s journey

5:07 How their AI platform Aileen addresses specific client needs

7:45 Improving call center scalability, agent well-being and customer satisfaction

12:39 Applying AI in contact centers delivers 99% accuracy, surpassing agent performance

15:13 The role of AI in reducing human error, improving categorization, training and processes

18:00 How Alien's accuracy, customization, and integration make it ideal for regulated sectors

20:52 Why innovation is problem-driven, focusing on value, not trends