Stefan Goor, Group CIO at Ardanis, and JC Durbin, Head of AI Innovation, share insights on harnessing AI to revolutionize call centers. They discuss how their platform, Aileen, enhances scalability and agent satisfaction, delivering 99% accuracy that surpasses human performance. The duo emphasizes a customized approach to AI that aligns with client needs, reducing human error and enhancing processes. By focusing on value-driven innovation, they highlight the transformative potential of AI in regulated industries.
