Today's guests are Stefan Goor, Group CIO and JC Durbin, Head of AI Innovation at Ardanis. As a finalist for the Best Application of AI in an SME and Consumer/Customer Service categories at the upcoming 2024 AI Awards, Ardanis offers a compelling narrative of how AI can transform business processes and customer interactions within the call centre industry.
Topics include:
0:00 How Ardanis are delivering customized, transparent & continuous value solutions
3:27 Their customized approach aligning solutions to each client’s journey
5:07 How their AI platform Aileen addresses specific client needs
7:45 Improving call center scalability, agent well-being and customer satisfaction
12:39 Applying AI in contact centers delivers 99% accuracy, surpassing agent performance
15:13 The role of AI in reducing human error, improving categorization, training and processes
18:00 How Alien's accuracy, customization, and integration make it ideal for regulated sectors
20:52 Why innovation is problem-driven, focusing on value, not trends
