20Growth: How Revolut Acquired Their First 10M Users: Tips, Tactics and Strategies From the Revolut Product & Growth Playbook with Val Scholz, Former Head of Growth @ Revolut
Jun 21, 2024
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Val Scholz, former Head of Growth at Revolut, shares insights on scaling to 10M users, growth playbook secrets, product marketing strategies, and effective growth hires. Topics include referrals, content marketing, YouTube influencers, traditional marketing vs. product-led growth, and building a data-driven culture.
Identifying niche markets like Poland allowed Revolut to raise funds, improve products, and expand team for growth.
Revolut focused on excelling in one core area, with 90% customer acquisitions through referrals, optimizing user journeys.
Optimizing referral processes, like reducing time from onboarding to referral, drove growth through word-of-mouth marketing.
Centralizing data for audience segmentation and personalized insights enabled Revolut to optimize growth strategies.
Deep dives
Finding Niche Markets for Growth
Identifying niche or uncompetitive markets like Poland allowed Revolut to focus on growth by raising more funds, improving products, and expanding their team. By understanding market segments, defining unique insights, and building products with minimal competition, companies can excel and drive rapid growth.
Revolut's Hyper Growth Strategy
Val Schultz, head of growth at Revolut, shares insights into scaling the user base to 10 million users. The key lesson learned was focusing on excelling in one core area rather than spreading efforts too thin. Notably, 90% of customer acquisitions at Revolut were driven through referrals, showcasing the power of optimizing user journeys and making conversions seamless and quick.
Optimizing Referral Loops
Revolut's referral strategy underwent various optimizations to enhance user engagement and retention. By engineering faster and more efficient referral processes, such as reducing the time from successful onboarding to referring a friend to below five minutes, Revolut effectively leveraged word-of-mouth marketing and user referrals as a core growth driver.
Lessons in Customer Acquisition with Referral Platforms
Val Schultz highlights the challenges and successes in running effective referral programs. Understanding the dynamics of referral loops, such as the speed at which new users invite others, plays a critical role in achieving exponential growth. Schultz emphasizes the importance of minimizing the time it takes for users to refer friends, showcasing the impact on overall company growth rates.
Reinventing Data Strategy for Optimal Growth
Revolut's innovative approach to data strategy involved centralizing various data sources into a data warehouse, allowing detailed audience segmentation, personalized insights, and a deeper understanding of user behavior and economics. By combining disparate data sources and connecting them via unique identifiers, Revolut optimized its growth strategies, enabling personalized marketing campaigns, improved product offerings, and enhanced user experiences.
Maximizing Insights Through Collaborative Growth Strategies
Revolut's growth success extended beyond competition by leveraging collaborative teamwork and data -driven decision-making to drive continuous improvement and innovation. By fostering a culture of truth -seeking and rapid feedback cycles, Revolut empowered its teams to execute at exceptional standards, scrutinizing details, anticipating market needs, and rapidly responding to challenges to sustain and accelerate growth.
Achieving Hyper Growth Through Market Differentiation
Revolut's relentless focus on offering disruptive financial solutions in underdeveloped or less competitive markets, along with a user -centric approach to product development, set it apart and fueled its exponential growth. By challenging conventional banking norms and building a financial ecosystem that outperformed traditional banks, Revolut emerged as a leader in the digital finance space, setting an exemplary model for sustainable and rapid growth strategies.
Val Scholz is the former Head of Growth @ Revolut, where he led the company to their first 10M users. Post Revolut, Val played a crucial role in scaling several high-growth companies including VEED, Simple & Busuu (exited for $400M). Today, Val is the Head of Growth at Kittl, an intuitive design platform empowering graphic designers.
In Today’s Episode with Val Scholz We Discuss:
Lessons from Scaling Revolut to 10M Users
What were Val’s biggest takeaways during his time at Revolut?
What does Val consider the secret sauce behind Revolut’s success?
What did Val think Revolut understood about customers that no other bank did?
The Secrets to Revolut’s Growth Playbook
What was Val’s best growth decision? What was his worst?
Why does Val think most companies don’t do referrals well?
What made Revolut’s signup strategy so successful?
What are Val’s two ways to master content marketing?
Does Val think it’s good to diversify growth channels? When should founders diversify?
What are Val’s strategies to make Youtube influencers successful?
Product Marketing 101:
Why does Val think traditional marketing methods are outdated?
If traditional marketing methods are outdated, what should startups do instead?
What does Val think is the most dangerous myth around product-led growth?
What does Val believe are the most common mistakes founders make on optimizing products?
Growth Hires: Who, What, When & How
When does Val think is the best time to hire a head of growth?
What is the profile Val looks for in a growth hire? What traits does he look for?
What are the most common reasons founders fail at hiring?
What does Val think are the biggest red flags to look out for in a CV?
How does Val define good culture? Did Revolut have a good culture?
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