Coaching for Leaders 412: How to Address Underperformance and More Questions, with Bonni Stachowiak
Jun 3, 2019
Explore the intricacies of addressing underperformance in team members with practical strategies for clear communication and accountability. Discover how to use visual tools to enhance team performance and foster a playful workplace culture. Delve into the significance of asking 'why' versus 'what' to guide leadership decisions and align organizational goals. A wealth of resources is also shared to help unlock and enhance leadership skills, alongside insightful discussions on resilience during change.
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Don't Assume Prior Management
- Don't assume prior leaders effectively managed performance or expectations.
- Inherited underperformers might have unresolved issues requiring direct intervention.
Clarify Inherited Team Expectations
- Clarify expectations with underperforming employees inherited from previous leaders.
- Use tools like Scaling Up's accountability charts or Mager and Pipe's flowchart to document expectations and track performance.
Honest Feedback
- Align feedback ratios with actual performance, focusing on areas needing improvement.
- Avoid excessive praise for underperformers; address issues directly and promptly.
