The Roofing Millionaires

What Makes a Great Roofing Company | TRM Episode 28 w/Crystal Watterson

4 snips
Aug 15, 2025
Crystal Watterson, of Great American Roofing in Georgia, shares her inspiring journey of transforming 170 failing hotels into profitable ventures. She emphasizes the importance of focusing on quality over quantity in roofing, and having a financial expert on your team to avoid potential pitfalls. Crystal also opens up about the impact of social media on today's youth and her personal battle with breast cancer, highlighting her choice of alternative treatments and the power of self-advocacy. This engaging conversation blends business insights with profound life lessons.
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INSIGHT

Asset Condition Drives Service

  • The physical asset quality drives staff pride and customer experience.
  • Poor property condition undermines service regardless of staffing changes.
ADVICE

Choose A Profitable Niche

  • Find and dominate a niche instead of chasing volume.
  • Focus on profitable, complex projects that fit your team's strengths.
INSIGHT

Know Your Customer Deeply

  • Know your ideal customer deeply: habits, purchases, and values.
  • That knowledge makes marketing decisions and spend precise and effective.
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