Navigating Mental Illness: Parents Stories
S1EP13, Calling for help, Samantha Hawkins of Cobb County 911
Feb 18, 2023
911 dispatcher Samantha Hawkins from Cobb County shares practical tips on handling mental health crisis calls, training new recruits, and emphasizing empathy. The podcast explores the comprehensive training process for emergency call takers and the specialized CARES unit's approach to mental health distress calls.
29:40
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Quick takeaways
- 911 operators are trained to provide emotional support to callers with mentally ill loved ones.
- New 911 operators undergo rigorous training to ensure consistent and professional responses to emergency calls.
Deep dives
Training for 911 Operators Handling Mental Health Crisis Calls
911 operators receive comprehensive training on handling calls related to mental health crises. The training covers techniques for caller management, active listening, and stress management for operators. The focus is on providing emotional support to callers in distress while ensuring operators can effectively manage their own well-being to assist those with mentally ill loved ones.
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