Navigating Mental Illness: Parents Stories S1EP13, Calling for help, Samantha Hawkins of Cobb County 911
Feb 18, 2023
911 dispatcher Samantha Hawkins from Cobb County shares practical tips on handling mental health crisis calls, training new recruits, and emphasizing empathy. The podcast explores the comprehensive training process for emergency call takers and the specialized CARES unit's approach to mental health distress calls.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 2min
Handling Mental Health Calls at 911
01:35 • 10min
Comprehensive Training Process for Emergency Call Takers
11:14 • 3min
Handling Mental Health Crisis Calls with CARES Unit
14:42 • 10min
Assessing Empathy in Hiring for 911 Operators
24:36 • 2min
Importance of Seeking Help for Mental Health Issues and 911 Operators' Training
26:16 • 3min